Site Safety Group Limited is dedicated to maintaining the highest standards of professionalism and integrity in all our services and operations. We recognise, however, that there may be occasions where individuals or organisations disagree with our decisions. To this end, we have established an Appeals Policy to ensure that all appeals are handled fairly, transparently, and efficiently.
The purpose of this Appeals Policy is to:
This policy applies to all our services, including safety training and consultancy. It covers appeals relating to, but not limited to, training, certification decisions, assessment outcomes, and service delivery.
Appeal: A formal request to review a decision made by Site Safety Group Limited.
All appeals will be handled confidentially, with information disclosed only to those who need to know to facilitate the appeal resolution.
If the appellant is not satisfied with the outcome of the appeal, they may seek further review from an external body, where appropriate. Details of this process will be provided with the decision of the appeal.
Site Safety Group Limited will regularly monitor and review the Appeals Policy and procedures to ensure they remain effective, fair, and aligned with best practices.
This Appeals Policy has been approved by the senior management of Site Safety Group Limited and is effective immediately. All employees, clients, and partners are encouraged to familiarise themselves with this policy.
Compliance and risk are always a challenge. Ensuring a balance is maintained is more important and ever with overlapping regulatory regimes extending their reach across multiple sectors.