At Site Safety Group Limited, we are committed to delivering high-quality safety training, consultancy, and resources. We value our clients and stakeholders and strive to meet their expectations in all our services. However, we acknowledge that there may be occasions when our services may not meet our high standards or our clients' expectations. In such instances, we encourage feedback and complaints, which allow us to address concerns and improve our services.
The purpose of this Complaints Policy is to:
This policy covers complaints related to any aspect of Site Safety Group Limited's services, including but not limited to safety training, consultancy, and resource provision.
Complaints may be made in the following ways:
All complaints will be handled with the utmost confidentiality and in accordance with data protection laws. Information about the complaint will only be shared with those who need to know to conduct the investigation and resolve the issue.
If the complainant is not satisfied with the resolution of their complaint, they can request an escalation. Senior management will then review the complaint for further consideration and action.
Complaints are monitored and used to improve our services. We regularly review our complaints handling process and make changes where necessary to ensure it is effective and meets the needs of our clients and stakeholders.
This Complaints Policy has been approved by the senior management of Site Safety Group Limited and is effective immediately. It will be reviewed annually and updated as necessary.
Compliance and risk are always a challenge. Ensuring a balance is maintained is more important and ever with overlapping regulatory regimes extending their reach across multiple sectors.